GRIEVANCE AND CONFLICT RESOLUTION POLICY
The grievance and conflict resolution policy is concerned with implementing solutions to situations where there is conflict and disharmony within the school community. It includes situations where students, staff or member of the wider school community are in conflict with the school.
The school is committed to maintaining a strong sense of biblical community. Conflict within the school community is to be worked through employing biblical principles and due legal process and procedural fairness.
BIBLICAL PRINCIPLES UNDERLYING THIS POLICY
The Bible places great stress on the importance of ‘community’. In the Old Testament God’s chosen people, the Israelites were His covenant community and in the New Testament the church was expected to display the same characteristics.
The Bible does not assume that our earthly community will be perfect although that is the goal. In Ephesians 4:13 Paul encouraged the church to speak the truth in love, meaning that when there are problems they must be worked out without destroying the love (agape) relationship between members of the body.
Matthew 18:15-18 sets out principles for conflict resolution but it must be understood that its injunctions are directed to the church context (where there is equality between members) and not to a school.
Conflicts Between Staff Members
These situations are closest to the Matthew 18 model. An example of this type of discord in a school situation might involve two teachers who are in conflict over a particular issue. Even here, however, there may not be equality since one teacher may be more senior than the other. The following principles from Matthew 18 need to be considered in the resolution of this type of conflict:
Conflicts between Parents and the School
From time to time there will be occasions when parents have concerns with a particular member of staff or the school as a whole. The following procedures are important when issues arise:
Conflicts between Parents and Parents
Occasionally issues will arise between two or more families as the result of issues which have arisen in the school but have spilled into the parent community.
Conflicts between Students and School
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